FAQ’ s

1. How do I place an order on STYLATA?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and enter your payment and shipping details to complete the order.

2. What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, UPI, net banking, and wallets. All transactions are processed securely.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can use the link to track your order through our shipping partner.

4. What if my order is delayed?

We strive to ensure timely delivery; however, some delays may occur due to unforeseen circumstances such as weather, public holidays, or courier delays. Please contact us if you experience a delay.

5. Can I change or cancel my order?

Once an order is placed, we aim to process it quickly. If you need to change or cancel your order, please contact us within 24 hours of placing the order, and we will do our best to assist you.

6. How do I return or exchange an item?

You can return or exchange items within 30 days of receiving your order. Please ensure the item is unused, unworn, and in its original condition. Refer to our Return & Refund Policy for detailed instructions.

7. Are shipping charges refundable?

Shipping charges are non-refundable. If your order qualifies for a return or refund, the refund will exclude any shipping fees.

8. How do I use a coupon code?

To use a coupon code, simply enter it at checkout in the “Promo Code” section. The discount will be applied to your total order value.

9. Do you offer international shipping?

Currently, we only ship within India. International shipping is not available at this time.

10. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team at support@stylata.in or call us at +91-6303106291.

11. What should I do if I receive a damaged item?

If you receive a damaged item, please contact us within 24 hours with images of the damage. We will assist you in resolving the issue promptly.

12. Is it safe to shop on STYLATA?

Yes, we use secure encryption methods and trusted payment gateways to protect your personal and payment information. Shopping with us is completely safe.

13. How do I update my account information?

You can update your account information, such as your shipping address and payment details, by logging into your account and editing your profile settings.